We would genuinely like to hear from you. Whether you have found a bug, have an idea that would make [ugd_site_name] better, need to raise a copyright matter, or want to ask about advertising, this page explains how to reach us and how to get a useful answer quickly.
Email us
The best and fastest way to contact us is by email at [ugd_admin_email]. This address reaches the people who actually build and maintain the site, not an outsourced help desk.
We are a small team running a free tool, so we do not operate a telephone line or a postal address for support. Email is the only channel we monitor, which means everything you send is read by someone who can act on it.
How quickly we reply
We aim to reply to genuine enquiries within two to three business days. Replies can take longer during weekends, public holidays, and unusually busy periods. Copyright and privacy notices are prioritised and handled as quickly as we reasonably can.
If you have not heard back within a week, please check your spam or junk folder before sending a follow-up, as automated filters sometimes catch our replies.
What to include in your message
A little detail saves a lot of back and forth. Where relevant, please tell us:
- A clear subject line, for example “Bug report”, “Feedback”, “Advertising”, “Copyright”, or “Privacy request”.
- What you were trying to do and what actually happened.
- The kind of link you used, meaning a direct file address or a public page. You never need to share private, personal, or login-protected links with us.
- Any message the tool showed you, copied exactly as it appeared.
- Your browser and device, if the problem looks visual or layout related.
Reporting a problem with a download
Before writing in, it is worth checking the troubleshooting notes on our homepage. A large share of reports come down to three causes: the page builds its content with JavaScript, which our server cannot run; the media sits behind a login; or the file is actually an MP4 or WebP rather than a GIF. If none of those apply to your case, please do tell us, because that usually means we have a real bug to fix.
Feedback and feature ideas
Suggestions are welcome and we read all of them. We cannot promise to build every request, and we will not add features that depend on bypassing logins, paywalls, CAPTCHA, or other site protections. Practical suggestions about clarity, speed, accessibility, and error messages are especially valuable to us.
Advertising and business enquiries
For advertising, sponsorship, partnership, or other commercial matters, email us with “Business” in the subject line and a short, specific description of what you have in mind. Please include your company name and website so that we can respond properly.
Copyright and DMCA notices
If you are contacting us about copyright, please read our DMCA / Copyright page first. It lists exactly which details a valid notice needs. Sending a complete notice the first time means we can act on it straight away instead of writing back to ask for missing information.
Privacy and data requests
To ask a question about your personal data, or to make a request under laws such as the GDPR or CCPA, email us at [ugd_admin_email] with “Privacy request” in the subject line. Because we deliberately collect very little personal information, most requests can be dealt with quickly. Our Privacy Policy explains exactly what we do and do not collect.
What we cannot help with
To set expectations honestly, we are not able to help with requests to access private accounts, remove content from other websites, recover files you have already deleted, or bypass any website’s security or access controls. We also cannot advise you on whether a particular download is lawful in your situation, because that depends on the rights attached to the file and the laws where you live.